No refunds. All sales are final. Please email us at 

Shipping Wig Orders, please allow up to 21 days for your order to be processed and shipped. Due to COVID-19 there may be delays beyond our control. We will not be responsible for delays that may occur within the shipping carriers network.

Due to COVID-19, our shipping carriers are experiencing delays and are no longer guaranteeing delivery dates. All hair must be shipped with tracking numbers. Please provide us with your tracking number.  We are not responsible for any lost or delayed delicates mailed to us.

I have read the statement below and understand the risks involved in the processing of the hair in question. I agree to hold Hair Laundress harmless in the event that any damage should occur to the hair in question and provide my consent to Hair Laundress to proceed with the cleaning / service process of the hair in question. *

To our valued customer: Hair Laundress exercises utmost care in cleaning and processing hair entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of synthetic and human hair pieces. However, due to certain circumstances, some hair presented to us for cleaning may present an added risk from its previous condition and therefore requires our customer be made aware of those risks. Hair Laundress cannot assume responsibility for inherent weaknesses or defects in materials such as wefts, wig caps, and impaired lace which are not readily apparent prior to processing. In laundering, we cannot guarantee against color loss, color bleeding, shrinkage, shedding, curl disturbance, or against damage to weak and damaged hair. We cannot be responsible, nor can we guarantee the results of chemically processed hair that has been pre-treated by our customers.